Complete Support to Drives ROI

Get equipped to succeed. Lighthouse provides the advanced technology, processes and people to support every aspect of your business. Our contact center services are designed to deliver ROI for your business and help you meet sales goals.

Fine-tune your call center technology, or build a better system from the ground up. Lighthouse is your total center contact solution resource. Call us for free information and learn how to get started. 866-230-0222.

Let Us Answer the Call

Deliver premiere customer service without worrying about how you’ll gather the time and resources to ensure satisfaction. Direct inbound calls to Lighthouse, where experienced, trained agents provide seamless service. We can handle projects big or small, at any time.

  • Preserve the client experience. Customer service is everything—it is your brand. No business can afford to take chances with communications, which is why we offer a comprehensive customer service program that is customized to meet your needs. We take our role as your company representative very seriously, and our agents become an extension of your operation. We make sure they fit your culture and carry out your goals. Plus, we’ll give you the tools to monitor the success of customer service.
  • Handling peaks and valleys. Overflow protection from Lighthouse will cover call volume as it fluctuates. Our call center can manage volume during the Medicare annual enrollment period, and beyond. Lighthouse will assist with customer service needs and supports your inbound marketing campaigns.
  • Enroll more customers. You’ve got the leads, but you need more resources. Let Lighthouse help. Our trained agents know the ins and outs of enrollment for your products—we provide outsourced experts who can handle call volume while decreasing your overhead. We’ll preserve your brand and provide top customer service.

Escalate Your Marketing Efforts

Take your marketing to the next level by partnering with Lighthouse and expanding your outbound calling capabilities. We’ll boost your presence and equip you with the skilled resources to manage campaigns of all sizes.

  • Go HMO. Keep loyal customers. Lighthouse’s customer loyalty and retention programs are customized to maximize ROI and meet your business goals. We gather critical intelligence so we understand your client “sweet spot” and what your customer universe requires to stay loyal. Then, we work a plan that improves your retention rate.
  • We become your brand. The way you present yourselves to customers is everything. That’s why Lighthouse works as an extension of your brand—an extra “arm” that maximizes your customer service capabilities by providing valuable outbound call services.
  • Capturing the full sales cycle. Lighthouse can handle all of your cross-selling campaigns with a mind to your deadlines and budget. We can target campaigns to specific customer groups, and we store all client data in a central location so we can pull lists based on demographics, behaviors, life events and more. Our services include detailed customer segmentation, data analysis and targeted campaigns.